1. What forms of payment do you accept?

All major credit cards (Visa, Mastercard, American Express, Discover), commercial cards, eChecks, and Paypal

2. When will my order be processed?

Orders always begin processing the same day they are placed, excluding weekends and holidays, and usually ship within two to five business days pending availability and credit card verification. You will be contacted if the merchandise you have selected is not currently in stock or if additional information is required for credit verification.

3. Do you ship worldwide?

Yes, we do.

4. How much does the shipping cost?

It is calculated by Product weight and your location. you will be able to see the cost before you check out. International buyers please chose USPS priority as your shipping method for cheaper rates.

5. How can I track my order?

Once your order is shipped out, you will receive an email with tracking confirmation number, please allow couple days before you start tracking it as it may take time to show scans.

6. What is your return policy?

Rovanza offers quick exchanges for damaged items. please email us within 1 day of receiving your order, and let us know. You can then ship the damaged item to the return address designated on your packing slip and we will take care of the rest.

7. HOW TO CLEAN ZAHRABOX?

Simply by using a soft cloth with water. Please DON'T use cleaning sprays, alcohol, or any other harsh chemicals.